FairWork is operated by KS Engineering Studios from Australia. We mainly support teams and educators here. For product help, billing questions (where applicable), or privacy and legal questions, email us—we aim to reply within a few Australian business days.
Include your account email (if different), a short description of the issue, and any error message or screenshot. Do not send passwords or secrets.
Yes. FairWork is operated from Australia with Australian customers in mind. The Terms reference the Australian Consumer Law (ACL) and New South Wales courts. The Privacy Policy references the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). They are still general templates—get legal review before relying on them for regulated or high-risk use.
Email us first at the contact address on this page so we can investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/
Sign in from the home page, create a team, then create a project inside that team. Add tasks with effort points, use the board to track status, and try auto-allocate or rebalance suggestions when workload feels uneven.
Yes, when the deployed stack is configured: a scheduled Lambda uses Amazon SES to email the assignee. You get a notice when a task is due within the next 24 hours, and at most one overdue notice per task per UTC day until the task is done. You must be set as the task assignee, and your team member record needs an email (for example from accepting an email invite). The Plan tab is only a preview—the emails are sent from AWS, not from your laptop.
FairWork needs a deployed backend. Set NEXT_PUBLIC_API_BASE_URL in your environment (for example apps/web/.env.local) to your API base URL, restart the dev server, and sign in again if you get 401 errors after changing pools.
A team is your workspace boundary (members, billing context if enabled, and a list of projects). A project holds tasks, docs, meetings, and reports for one initiative. You can have multiple projects under one team.
When creating a team or project, you can optionally set a short “link ID” (lowercase letters, numbers, hyphens). If you leave it blank, the system assigns a random id. Link IDs cannot be changed later without creating a new team or project.
The sample tour is a read-only team and project that demonstrates the product. Duplicate the sample project inside your team to get an editable copy you can practice on.
Members of the same team—and specifically people with access to the same project—can see project content according to how you use invites and team membership. Do not store highly sensitive secrets in tasks or docs unless your risk assessment allows it.
A Slack workspace admin installs FairWork from our landing page or the Slack Marketplace listing and approves the requested permissions. FairWork only requests the minimum scopes it needs: slash commands, posting messages (command replies and the weekly digest), and sending a direct message. It does not read your channel history or search your workspace.
In the channel you want to connect, run /fairwork link. FairWork replies with a private link and a short-lived code. A FairWork team owner or admin opens that link while signed in and chooses which project to bind. The channel is connected only after that web step—a Slack identity by itself is never enough to reach your project data. Relinking a channel revokes the previous connection.
/task add and /task done to create and complete tasks (points are required when adding), /workload to see the current spread, /rebalance to get a suggestion with Approve/Dismiss buttons, and /overloaded to see who is over capacity. /rebalance and /overloaded require you to connect your personal FairWork account once via the link the command provides.
Each linked channel gets a short workload summary posted on Monday mornings (Australia/Melbourne). To stop it, unlink the channel in FairWork or uninstall the app. Digests automatically stop for channels whose workspace uninstalled the app, whose credentials were revoked, or whose linked team or project was deleted.
Remove FairWork from your Slack workspace's app settings, or unlink the channel in FairWork. That disables the stored credentials for that channel. To request deletion of the installation and link records we hold, uninstall the app and email us at the contact address on this page. See the Slack integration section of our Privacy Policy for details.
Use the reports or export features available in your project workspace where enabled (for example contribution CSV export). Availability depends on your deployment and permissions.
Confirm your Cognito app client, issuer URL, and API authorizer are aligned with the environment variables in the web app. Clear cookies for the site, sign out fully, and sign in again. If the problem persists, email support with the approximate time and browser you used (no passwords).
For legal terms see Terms of Service. For data practices see Privacy Policy.